100% customer satisfaction guaranteed. We offer a 15-day money back guarantee for all items. This warranty covers defects only and expressly excludes coverage for excessive wear and tear, physical or accidental abuse, loss and theft. For a full refund or exchange, merchandise must be sent within 10 days of receipt, in its original condition and in the original packaging, accompanied by proof of purchase and the appraisal. We charge a handling fee of US$65/- including shipping and insurance cost when returning items. We will not accept returns due to misrepresentation of color as the exact color of the stone cannot be produced in photographs. Colors may also vary depending on your Display’s graphics settings, display adapter, age, defects, etc. Refunds will be issued as per your original payment method.